1. Return Eligibility

To be eligible for a return, please ensure that:

• The item is in its original condition, unused, and with all tags and packaging intact.
• The return request is made within 30 days of the purchase date.
• Proof of purchase is provided, such as a receipt or order confirmation email.

Note: Certain items, such as perishable goods, electrical products, or final sale items, may not be eligible for return.

2. Return Process

To initiate a return, please contact our customer support team with your order details:

Phone: +91 7416900407

Email: pixelbudz@outlook.com

Our team will provide instructions on how to proceed with the return. Once your item is received and inspected, we will notify you of the approval or rejection of your return.

3. Refunds

If your return is approved, a refund will be processed to the original payment method within 7-10 business days. Refund processing times may vary depending on your bank or credit card provider.

In cases of partial returns, only the returned items will be refunded.

4. Exchanges

If you need to exchange an item for a different size, color, or model, please initiate an exchange request within 30 days of purchase. Exchanges are subject to product availability.

Contact our support team to confirm availability and receive instructions for processing an exchange.

5. Non-Refundable and Non-Returnable Items

The following items cannot be returned or refunded:

• Submersible pump
• Perishable goods (if applicable)
•  Electrical items

6. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part. In such cases, we will cover the return shipping expenses.